Arbor - Staff Software Engineer

• Our compensation approach is built on transparency and equity. We benchmark against market data to ensure competitive pay, and we consider your experience, skills, and location when making offers. Every offer includes fully guaranteed base salary and comprehensive benefits. • We unlock ground truth for the enterprises that power the global economy. • Billions of critical conversations happen every day in retail, hospitality, food service, logistics, and beyond — with customers and employees. Historically, these insights disappear the moment they're spoken. • Arbor turns in-person conversations into executive-grade strategic intelligence. We're signing real enterprise contracts in industries that power the global economy. The opportunity is massive, the problems are unsolved, and we need product-obsessed builders to join on our journey. • Arbor turns in-person conversations into executive-grade strategic intelligence. • 5+ years shipping production software, including time as an early engineer at a seed/Series A startup, and at least 1 enterprise experience. • Full-stack generalist who owns features end-to-end with sharp product judgment - knows what to build, what to cut, when to push back • Ships predictably and communicates clearly; credible with an enterprise VP of Ops on a customer call and async with a remote CTO • Production experience in at least one of voice/audio, LLM apps, or data/insights pipelines (Umi is all three) • Fluent in Python/FastAPI + TypeScript/React; moves across frontend, backend, and infra in a single PR • Has shipped against flaky third-party APIs under latency/reliability pressure (telephony, real-time audio, payments, etc.) • Working knowledge of LLM app development: prompts, structured output, retrieval, evals, and non-deterministic systems that hold up in prod • AWS or GCP with multi-tenant SaaS security instincts (data isolation, PII, SOC 2) • Excited to be a foundational hire building AI for frontline enterprise • Staff/tech-lead IC ready to grow into eng lead within ~12 months • Voice agent stack (LiveKit, Pipecat, Vapi, Retell, or custom on Twilio/Deepgram/ElevenLabs) + speech fundamentals (ASR, TTS, diarization, VAD) • Production agentic LLM workflows: tool use, multi-step, eval-driven • Data/analytics depth: warehouse modeling, DBT, owning an insights pipeline • On-call comfort on a small team - has been the person paged • Huge market, weak competition: Billions of offline conversations happen daily. No one else is solving this for real enterprise. • Huge market, weak competition • Large enterprise customers: We're already working with multi-billion dollar manufacturers, retailers, and logistics companies. • Large enterprise customers • Strong founding team: Backgrounds from Harvard, Princeton, Meta, Insight Partners, IBM. We know how to listen, build, sell, ship, scale— then iterate and accelerate. • Strong founding team • Real upside: Already backed by the best with $6M+ from 645 Ventures, NextPlay Ventures (Jeff Weiner), Wisdom, and angels, but early enough for founding team members to see generational outcomes from equity. • Real upside • Product that works: Customers see immediate ROI. Enterprise deals close fast. • Product that works • Mostly importantly, join for the team. We're A+ players who live our values: • Own the outcome: From first idea to customer impact, see it through. No hand-offs, no excuses. • Own the outcome • Real problems only: Find energy in work that actually matters, not in building features that sound cool but solve nothing. • Real problems only • Intellectual honesty: Admit what isn't known, ask uncomfortable questions, and challenge assumptions without fear. • Intellectual honesty • Clarity through chaos: Thrive in 0-to-1, high-intensity environments. Move fast but think clearly, turn confusion into direction, ship quality under pressure. • Clarity through chaos • Empathy above all: Obsess over customer problems and think deeply about user needs before making any decision. • Empathy above all