SpyCloud - Customer Success Director

• Skills and Competencies: • Self-starter with a drive to succeed. • Strong interest in AI tools including Claude and ChatGPT • Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships. • Proficient in both oral and written communication, able to tailor message format and content to specific audience(s). • Superior active listening skills. • Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously. • Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps. • Creative problem solver, able to accomplish goals through a variety of processes and tools. • Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud. • Adept at dealing with complex Enterprise customer relationships and developing resolutions to critical matters. • 10+ years of Customer Success Management experience in a strategic customer-facing role. • Enterprise Account Management experience • Experience working for a Software as a Service (SaaS) company. • Cybersecurity and ATO prevention experience is a plus. • BA/BS/Undergraduate degree required. • Competency with Google and Microsoft suites of business products. • Salesforce, Outreach, and Zendesk experience is a plus. • SpyCloud is not sponsoring visas at this time. • For applicants residing in California, please click here to read SpyCloud's CCPA Notice. • For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice. • U.S.-Based Benefits + Perks (for Full Time Employees): • At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: • 401(k) with Employer Contribution • Health Savings Account (HSA) available with Employer Contribution • Employer Paid Life, Short-term, and Long-term Disability Insurance • Generous PTO Plan and 16 paid holidays per year • U.K.-Based Benefits + Perks (for Full Time Employees): • Retirement Savings Plan with Employer Contribution • Employer Provided Private Health Insurance and Healthcare Cashplan • Employer Paid Life Insurance and Income Replacement • Generous Holiday Plan and 14 paid holidays per year • SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.To learn more and see insights on your company’s exposed data, visit spycloud.com. • Our Mission: • Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.