nory-co - Customer Happiness Representative (Remote, Seasonal, Part-Time)
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Responsibilities
• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects. • Empathetic problem solver with excellent written and verbal communication skills. • Skilled at building long-term relationships and proactive in improving processes. • Purposeful and driven, passionate about achieving results and making an impact. • Positive attitude, solution-oriented mindset, and accountable in commitments. • Open to feedback, continuously learning, and a team player who values empathy and compassion. • Hours: 10-30 hours per week, Weekend partial availability preferred
Benefits
• We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do: • We are purposeful in our actions, always asking "why" to cultivate inner motivation. • We ask "how to make it work" before wondering "if it will be possible." • Our decisions are grounded in data and logic. • We are accountable and disciplined. • We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth. • We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses. • We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion. • If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value http://www.nory.co/value. • If you have a special reason to apply, please email Liza(at)nory.co http://nory.co your resume and cover letter along with a sample response to the following client prompt with the subject line: “Customer Happiness Representative Application.” • "We are reconsidering camps for our 4-year-old. Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would like to keep our 7-year-old enrolled!"
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