render - Custome Engineer
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Requirements
• Has 8+ years in a post-sales technical role—Customer Engineer, Technical Account Manager, Solutions Architect (post-sales), or Customer Success Engineer—at a cloud infrastructure, developer tools, or SaaS company • Has strong hands-on understanding of cloud application architecture: web services, background workers, databases, caching, networking, and container deployments—enough to review a customer's setup and offer substantive guidance • Has demonstrated experience working with AI-native or AI-adjacent companies, with familiarity in LLM API integration patterns, vector search, and the infrastructure requirements of production AI applications • Has proven commercial acumen: identifying expansion opportunities, contributing to renewal and upsell motions, and tracking account health metrics including NRR and time-to-value • Is an exceptional communicator—can explain a complex infrastructure tradeoff to a CTO and send a clear Slack message to a developer debugging a deployment with equal ease • Can manage a portfolio of technically complex accounts simultaneously, maintaining proactive cadences without letting reactive firefighting dominate their time • Is collaborative by instinct: works well with Sales, Product, Engineering, and Support, and understands that customer success is a team sport • Direct experience as a software engineer or DevOps engineer, especially having run production workloads on a PaaS like Render, Heroku, or Railway • Experience supporting customers through a Heroku-to-Render (or similar PaaS) migration, including large database cutovers and multi-service re-architecture • Familiarity with the modern AI application stack: LangChain, LlamaIndex, OpenAI or Anthropic APIs, Pinecone, Weaviate, Celery, or equivalent tools • Background working with high-growth, VC-backed startups as customers—understanding their pace, funding cycles, and how infrastructure decisions intersect with business milestones • Experience building customer-facing technical content: architecture guides, best practice playbooks, or internal runbooks that scale impact beyond 1:1 conversations • Exposure to usage-based or consumption-based pricing models and how to help customers optimize cost as they scale • If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
Responsibilities
• Serve as the named technical point of contact for a portfolio of Render's highest-value customers—primarily AI-native startups, technology companies, and scaled SaaS businesses • Lead structured onboarding for new customers: architecture reviews, environment setup, team enablement, and establishing production readiness standards from day one • Proactively monitor customer health signals—service stability, resource utilization, deployment frequency, support ticket patterns—and intervene early to prevent performance degradation and churn • Conduct regular technical check-ins and executive business reviews (EBRs/QBRs) with engineering and infrastructure leaders, translating platform usage data into business-relevant insights • Develop deep familiarity with each customer's architecture and growth trajectory to identify natural expansion opportunities: additional services, higher compute tiers, Postgres scaling, team seat growth, and new workload types • Collaborate with Account Executives to surface expansion signals, build joint account plans, and execute upsell and cross-sell motions grounded in genuine technical advice • Drive adoption of new Render capabilities—especially those relevant to AI/ML workloads such as autoscaling for inference, high-throughput background job pipelines, and preview environments • Help customers design and optimize infrastructure for AI-native applications: LLM API integrations, vector database connections, async inference queues, streaming endpoints, and multi-service orchestration • Capture and escalate structured product feedback from customers, creating a feedback loop that shapes the roadmap based on what matters most to Render's top accounts • Work with Support and Engineering on complex escalations, acting as the customer's technical advocate to drive timely resolution while maintaining trust and transparency
Benefits
• This opportunity is also eligible for equity with early-exercise options and extended exercise windows. • 4 weeks of paid vacation. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support. • This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. • Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. • We encourage all who are interested to apply. We can't wait to hear from you! • Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view • Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
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