Elite Technology - Senior Director, Global Delivery Services
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Requirements
• Bachelor's Degree in Business, Technology, related discipline or equivalent experience. • 12+ years of experience in global delivery, professional services, or SaaS implementation environments. • 12+ years • Proven leadership experience managing multi-layered, geographically distributed teams. • Strong expertise in project/program management, delivery governance, and operational performance management. • Experience working cross-functionally with Sales, Customer Success, Support, Product, and Engineering teams. • Excellent stakeholder management, communication, and influencing skills at senior levels. • Demonstrated ability to drive strategic initiatives and operational improvements in a complex, global organisation. • Strong analytical and data-driven decision-making capabilities. • Experience within legal technology, professional services, or financial systems environments is highly desirable. • Experience with Elite software solutions and legal industry operations is strongly preferred. • Ability to travel up 25–50% as business needs require • 25–50% • Role requires the following physical capacity: Sedentary: primarily desk/computer work • Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position
Responsibilities
• Provide strategic leadership and governance for all delivery operations across the UK, EMEA, and APAC regions, ensuring consistent methodologies, quality standards, resource utilization, and successful customer outcomes. [Responsibility 2 – begin with an action verb and impact] • Lead and develop a global delivery organization, including Directors, Managers, Project Managers, and Consultants, with responsibility for performance management, workforce planning, succession planning, employee development, and overall team effectiveness. • Establish and maintain delivery governance frameworks, monitoring project health, risks, escalations, financial performance, delivery metrics, and operational effectiveness to drive continuous improvement and customer satisfaction. • Partner closely with Sales and Customer Success teams to support pre-sales activities, delivery scoping, implementation planning, customer adoption, renewals, and expansion opportunities. [Responsibility 8 – begin with an action verb and impact] • Serve as the senior escalation point for complex, high-risk, or strategic customer engagements, ensuring timely resolution and successful delivery outcomes. • Collaborate cross-functionally with Product, Technology, Customer Support, and Customer Success teams to enhance the customer experience, influence product direction, and ensure seamless delivery, go-live, and post-implementation support. • Drive strategic initiatives that improve customer satisfaction, operational efficiency, delivery scalability, time-to-value, and adoption of new tools, processes, and methodologies. • Act as a key member of both the Global Delivery Services Leadership Team and UK Leadership Team, contributing to organizational strategy, regional execution, culture, employee engagement, and business growth. • Build and maintain strong relationships with internal and external stakeholders, including executive leadership, customers, and strategic partners, ensuring alignment on business objectives and delivery priorities. • Perform other duties as assigned to support departmental and company objectives.
Benefits
• Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Tuition Reimbursement • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Please note that we do not offer sponsorship for this position.
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