proof - Customer Support Associate
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Requirements
• Passionate about building customer connections • Experienced in customer service, preferably in a contact center environment • An excellent writer and verbal communicator • Committed and focused, with the follow-through and drive to see problems through to resolution • Capable of diffusing tension to work through the issues at hand • Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently • Flexible and cooperative in your approach to working with others • Patient in helping others resolve technical issues • Comfortable with and enthusiastic about technology
Responsibilities
• Other operational and administrative duties as needed, based on business and customer needs
Benefits
• Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • Company Chillax weeks • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • This position will be posted and accepting applications through June 12, 2026. • Proof uses Identify & Defend, our fraud prevention and identity verification tools, to confirm that individuals engaging with Proof at any stage correspond to a real identity. It’s a quick security step that helps keep the process safe for everyone. Defend & Identify are used solely for identity verification and fraud prevention and are not used to assess employment eligibility or qualifications.
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