Appspace - Technical Support Engineer

• Communication & Presence • Excellent written and verbal communication skills; ability to communicate clearly with customers of varying technical backgrounds • Comfortable and professional on camera — this role includes live video sessions with customers • Outgoing, helpful, and passionate about providing excellent customer service • A collaborative approach to teamwork; you share knowledge and actively support your colleagues • Understands that good documentation isn't just for humans; clarity and structure in knowledge content directly impact AI resolution quality • Technical Aptitude • Genuine technical curiosity — you're the person friends and family turn to for tech help • Ability to learn new software platforms quickly; experience with productivity, ticketing, or IT tools beyond the basics is a plus • Demonstrated proficiency in leveraging AI tools for technical troubleshooting, summarization, and drafting professional communications. • Basic familiarity with networks, devices, or operating systems is helpful; experience with Windows Server, Linux, or TCP/IP networking is a plus • Working knowledge of Salesforce or similar CRM preferred • Ability to work efficiently in fast-paced, high-volume, multitasking environments while remaining calm and poised under pressure • Organised and detail-oriented with a habit of thorough documentation • Eager to learn, grow, and contribute to a communicative and collaborative team culture • Familiarity with professional office environments and workplace culture; our products support the modern workplace, and an understanding of that context is an asset • Bachelor's degree or equivalent with 3+ years of professional experience in a technical support, IT, help desk, or technically-oriented customer service role is required • Experience in a professional or office environment is strongly preferred