oneapp - Customer Researcher

• 7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry • Demonstrated experience starting or scaling an early-stage research program — building process, tooling, and governance with limited infrastructure and high ambiguity • Mastery across advanced quantitative methodologies: MaxDiff, conjoint analysis, pricing research (Van Westendorp, Gabor-Granger), brand tracking, and segmentation — as well as qualitative methods as a complement • Fluency with research and analytics tooling across the stack; proactive about identifying gaps and advocating for better tools • Track record as a solo or embedded researcher in a matrixed organization — earning trust and influencing strategy at the executive level • Proven ability to coach non-researchers to apply research methods independently, elevating research practice across functions that don't have dedicated support • Ability to synthesize complex data into insights that resolve the most difficult strategic questions facing the business • Drive and proactivity - everyone here is a builder and executor