Transcarent - Sr. Project Manager- Care Delivery
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Requirements
• Bachelor’s degree required. • 5+ years of project management experience. • 3+ years of experience in healthcare, digital health, clinical operations, insurance, or a related healthcare setting. • Demonstrated ability to manage complex, cross-functional projects in a fast-moving, evolving environment. • Strong project planning, execution, risk management, and stakeholder management skills. • Proven ability to manage multiple priorities, competing deadlines, and complex dependencies. • Excellent written and verbal communication skills, including the ability to present clear updates to leadership and diverse stakeholder groups. • Experience facilitating meetings, planning sessions, working groups, or executive-level project updates. • Strong problem-solving skills with the ability to bring structure and clarity to ambiguous situations. • Commitment to deadlines with a strong sense of urgency and ownership. • Ability to influence without authority and drive accountability across cross-functional teams. • Preferred • Experience supporting virtual care, care coordination, clinical operations, health advocacy, or member-facing healthcare programs. • PMP, CAPM, Agile, Scrum, or similar project management certification. • Experience with project governance, portfolio management, roadmap tracking, or PMO processes. • Experience with tools such as Smartsheet, Monday.com, Asana, Jira, Confluence, Miro, Lucid, or Visio. • Familiarity with healthcare technology platforms such as EHRs, CRMs, care management systems, or member engagement platforms. • Experience supporting technology-enabled operational change, workflow redesign, or implementation of new care delivery models. • Experience with reporting tools such as Tableau, Power BI, Looker, or similar analytics platforms. • As a remote position, the salary range for this role is: • $120,000—$140,000 USD
Responsibilities
• Project Planning & Execution • Lead complex, cross-functional projects and workstreams from initiation through implementation and post-launch stabilization. • Develop and maintain project plans, timelines, milestones, RAID logs, decision logs, and status reporting. • Translate strategic priorities into clear project scope, objectives, deliverables, timelines, and success measures. • Drive project execution by managing dependencies, risks, issues, decisions, and action items across multiple stakeholder groups. • Ensure project teams remain aligned on scope, timing, priorities, and expected outcomes. • Proactively identify barriers to delivery and escalate risks or decisions with clear options and recommendations. • Support launch readiness, implementation planning, operational handoffs, and post-launch follow-up. • Cross-Functional Leadership & Stakeholder Management • Partner with clinical, operations, product, technology, analytics, client success, and leadership teams to drive alignment and execution. • Facilitate project kickoff meetings, status meetings, planning sessions, working groups, and leadership updates. • Act as a trusted advisor to Care Delivery leaders by bringing structure, clarity, and accountability to complex initiatives. • Build strong relationships across teams and influence outcomes without direct authority. • Support structured decision-making by clearly documenting options, tradeoffs, risks, and recommendations. • Ensure stakeholders are informed, engaged, and accountable throughout the project lifecycle. • Project Governance & Delivery Quality • Support the continued development and standardization of project management processes for the Care Delivery team. • Ensure projects follow consistent intake, planning, execution, status reporting, launch readiness, and closure practices. • Track project health and provide accurate, objective status updates using defined green/yellow/red criteria via the bi-weekly status report-out. • Partner with stakeholders to define success criteria and track progress against key metrics throughout the project lifecycle. • Identify opportunities to improve project delivery, team efficiency, communication, and execution quality. • Promote a culture of accountability, urgency, transparency, and continuous improvement.
Benefits
• Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. • Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. • Our benefits and perks programs include, but are not limited to: • Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 13 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits
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