Remote Woman - Cloud Support Engineer

• Linux systems experience: You're comfortable in the terminal and can navigate production environments • Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js) • Coding or scripting ability: • Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms • Cloud infrastructure familiarity: • Networking basics: You understand how the internet works, and can debug issues with DNS, SSL, CDN, etc. • Networking basics: • Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams • Strong written communication: • Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work • Problem-solving mindset: • Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions. • Strong customer-centric mindset: • Where we hire • Where we hire • At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Australia. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. • Australia • 🕐 Please note: While we support flexible work, this is a support role that requires coverage during fixed working hours based on your Australian region: • fixed working hours • Hours: 00:00-08:00 UTC • If you’re unable to reliably work during the required hours in your region, we unfortunately won’t be able to consider your application for this role. • How we hire • How we hire • We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance. • You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. • 45 Minutes with Talent Acquisition • 60 Minutes with Hiring Manager (Manager, Support) • 60 Minutes with Team (IC's) • 45 Minutes with Executive (Senior Director, Support) • All roles require background checks.