Webflow - Senior Director, Customer Success
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Requirements
• 10+ years of experience in Customer Success, Account Management, Professional Services, or related post-sale leadership roles. • 5+ years leading managers and senior leaders in a SaaS environment. • Demonstrated success owning retention, adoption, and expansion outcomes. • Experience building and scaling customer success organizations in high-growth environments. • Strong executive presence with the ability to engage C-level customer stakeholders. • Expertise in customer lifecycle management, health scoring, and customer success operations. • Data-driven approach to decision-making and organizational leadership. • Experience partnering cross-functionally across Product, Sales, Marketing, and Support organizations. • You’ll thrive as a Sr. Director, Customer Success if you: • Think like an owner and are energized by accountability for retention, expansion, and long-term customer outcomes. • Balance customer advocacy with business rigor, making decisions that create durable value for both customers and Webflow. • Excel at building trusted relationships with executive stakeholders and can confidently engage with leaders across marketing, digital, technology, and operations functions. • Have a track record of leading through leaders, developing high-performing managers, and scaling teams through periods of growth and change. • Bring a systems-oriented mindset, creating scalable processes and programs that improve both customer outcomes and team effectiveness. • Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. • Our Core Behaviors: • Build lasting customer trust. We build trust by taking action that puts customer trust first. • Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. • Reinvent ourselves. We don't just improve what exists, we imagine what's possible. • Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.
Benefits
• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. • Ownership in what you help build. • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. • Health coverage that actually covers you. • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. • Support for every stage of family life • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. • Time off that’s actually off. • Wellness for the whole you. Access to mental health resources, therapy and coaching. • Wellness for the whole you. • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. • Invest in your future. • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts. • Monthly stipends that flex with your life. • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program. • Bonus for building together. • Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. • Remote, together • Remote, together
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