Grafana Labs - Senior Executive Assistant, Global Customer Solutions | United States | Remote

• Executive Support • Executive Support • Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment • Coordinate extensive domestic and international travel • Help triage, organize, and draft responses to emails as necessary • Manage expenses in a proactive, fiscally alert manner • Ensure and maintain confidentiality of all appropriate communications and documents • Attend meetings, document discussions, and distribute action items • Coordinate and host group meetings, leadership meals, and management team off-sites • Work with sales and customer success teams to coordinate customer meetings and visits • Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support • Handle occasional personal tasks for the executive as needed • Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization • Coordinate temporary office and meeting space as needed • Program Management • Program Management • Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule • Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions • Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed • Help design and implement lightweight but effective program management processes and frameworks that scale with the team • Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads • Assist in the planning and execution of quarterly business reviews and organizational planning cycles • Identify inefficiencies in how the team operates and bring forward proposals to improve them • Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product • Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress • AI & Automation • AI & Automation • Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them • Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting) • Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively • Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus • What Makes You a Great Fit: • You have experience in a tech or high-growth startup environment • You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment • You have hands-on program or project management experience - you know how to run a workstream, not just support one • You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction • You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments • You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews • You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously • You handle sensitive and confidential information with discretion and integrity • You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration • You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment • You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment • Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar) • BA/BS degree preferred; PMP or equivalent certification is a plus