Fullscript - IT Administrator lll
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Requirements
• 4 – 6+ years of experience in IT Systems Administration or a high-level Support Engineering role. • Subject Matter Expertise: Deep, high-level proficiency in managing macOS and Windows at scale in a corporate environment. • Advanced MDM/IdP Knowledge: Proven experience configuring and maintaining Jamf Pro and/or Microsoft Intune, as well as Okta (or similar Identity providers). • AI-Driven Development & Scripting: Ability to leverage AI-native coding tools (e.g., Cursor, Claude Code) and low-code platforms (e.g., n8n) to read, modify, and build automation workflows, scripts, or device configurations to eliminate repetitive tasks. • Analytical Troubleshooting: The ability to use logs, terminal commands, and diagnostic tools to root-cause issues that others cannot solve. • Project Management Skills: Strong organizational skills with a track record of moving projects across the finish line on time. • Communication: Exceptional ability to translate highly technical concepts to non-technical staff. • Autonomy: A proven ability to work with minimal supervision, making sound technical decisions in alignment with company goals. • Relevant certifications (e.g., Jamf 300/400, Okta Certified Professional, or Microsoft Associate level certs). • Experience with API integrations (using tools like n8n or Okta Workflows). • Solid understanding of networking (TCP/IP, DNS, VPN, and Wi-Fi troubleshooting). • Experience in a high-growth startup or tech-forward environment. • Experience supporting AV setup and troubleshooting for company-wide Town Halls and events.
Responsibilities
• Advanced Escalation: Serve as the primary escalation point for IT Admins I and II, tackling the most complex hardware, software, and OS issues across macOS and Windows. • System Ownership: Act as the primary administrator for core platforms (e.g., Jamf Pro, Intune, or Okta), ensuring they are configured according to industry best practices and security standards. • Project Leadership: Lead small-to-medium IT initiatives, such as software rollouts, security remediations, or office expansions, from planning through to execution. • Process Optimization: Identify inefficiencies in onboarding, offboarding, and support workflows; design and implement improvements to increase team velocity. • Security & Compliance: Partner with the Security team on initiatives such as endpoint compliance enforcement, disk encryption management, and vulnerability patching schedules execution. • Documentation & Standards: Author high-quality internal "Runbooks" for the IT team and clear "How-to" guides for employees, setting the standard for documentation quality. • Mentorship: Provide technical guidance and "over-the-shoulder" coaching to junior admins to help level up the entire team’s technical capabilities. • Vendor Management: Interface with third-party vendors for procurement, support escalation, and software renewals.
Benefits
• The salary range for this role is between $66,000 and $80,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package. • Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region. • Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door. • We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. • A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
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