Impiricus - Enterprise Account Director
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Requirements
• 8+ years of experience in enterprise account management, client success, consulting, or strategic delivery leadership. • Proven experience owning large enterprise customer relationships with revenues in the $20M range. • Experience leading strategy and partnership with pharma clients • Excellent executive presence with ability to engage senior stakeholders and influence cross-functional internal teams. • Strong operational and project delivery skills, with a track record of driving quality and on-time execution. • Expertise in governance, performance metrics, and structured client reporting. • Consultative mindset — ability to understand customer business goals and translate them into actionable delivery plans. • Excellent and refined communication skills (written, verbal, presentation) tailored to both operational and executive audiences. • Strong project management and time management skills • A self-starter that turns ambiguity into clarity and direction. • The base salary range for this role is $180,000 - $200,000 • $180,000 - $200,000 • Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. • Important Notice • Important Notice • To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [email protected]
Responsibilities
• This role operates as the enterprise-level leader above brand-level program execution. While not directly managing project resources, the Enterprise Account Director is accountable for all delivery quality and holds the cross-functional team responsible. • Account Leadership & Strategic Partnership • Serve as the primary executive-level point of contact for assigned enterprise customers. • Develop a deep understanding of each customer’s business, strategic priorities, and success metrics. • Act as a consultative advisor — not just a delivery manager — guiding clients toward optimal outcomes. • Partner with internal teams (CS, Sales, Product, Delivery, Analytics) to continually elevate value delivered: consistently on-time, on budget, and exceeding customer expectations. • Cross-Brand Coordination & Governance • Lead cross-brand coordination across multiple internal teams, ensuring aligned execution across programs. • Establish and run structured governance rituals, steering committees, and executive forums with clients. • Contribute to stakeholder mapping across commercial, medical, IT, and compliance • Standardize quarterly planning, risk escalation, and decision pipelines to support predictable delivery outcomes. • Ownership of escalations and paths to resolution • Project Delivery Oversight • Provide oversight for your accounts to ensure delivery quality and timeliness for all customer initiatives. • Partner with project managers to set and maintain clear scopes, milestones, quality baselines, and risk plans. • Monitor delivery performance at tactical and strategic levels, ensuring commitments are met. • Metrics, QBRs & Performance Readouts • Define and track success metrics aligned to customer goals, translating activity into impact. • Lead Quarterly Business Reviews (QBRs) and executive readouts that synthesize performance, insights, and forward plans. • Continuously monitor progress and drive corrective actions to exceed performance expectations. • Accountable for ensuring performance readouts clearly demonstrate business impact and ROI at the executive level • Revenue & Growth Stewardship • Responsible for customer keeping high NRR • Support sales in protecting and growing revenue through value delivery, renewal planning, and expanded opportunities. • Identify strategic expansion opportunities and partner with Sales to capture them. • Serve as the internal voice of the customer, influencing product and solution roadmaps.
Benefits
• Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being. • Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) • Healthcare • HSA, FSA & DCFSA • Coverage & Protection • Flexible Time Off • Parental Leave • Your Work, Your Way • 401(k)
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