Koalafi - Senior Platform Product Manager

• Own and drive the roadmap for the Shared Tech platform • Lead prioritization and facilitate thoughtful tradeoffs with engineering and product stakeholders, balancing developer velocity, reliability, and long-term platform health • Align engineering leads and product teams on what platform investments matter most and why • Lead ongoing discovery with internal engineering teams to surface needs, blockers, and gaps, then translate them into cohesive, reusable platform capabilities • Lead delivery as the embedded product manager for the Shared Tech engineering team • Partner continuously with engineering to define the what and the why, while empowering the team to determine the how • Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes • Define success metrics and measurement plans • Shape the platform to enable every product team to build faster and more reliably • Event Bus - own the strategy and roadmap for Koalafi's internal event infrastructure; ensure it is reliable, well-documented, and easy for product teams to adopt and extend • Communications Gateway - own the platform that routes and delivers consumer and merchant communications across channels; ensure it is scalable, auditable, and supports the needs of product teams without requiring bespoke solutions • Modernization Priorities - partner with engineering to identify, scope, and sequence the highest-impact investments in platform modernization; create the clarity needed for teams to migrate off legacy systems safely and incrementally • Drive operational excellence by treating performance, reliability, observability, and auditability as foundational requirements • How You’ll Work • How You’ll Work • Partner closely with the Shared Tech Lead to set direction, make tradeoffs, and deliver high-quality platform improvements • Conduct ongoing discovery with internal engineering and product teams to understand pain points, integration needs, and unmet gaps • Collaborate with teams across Consumer, Merchant, Credit, and Operations to understand how shared platform capabilities support their roadmaps and where they fall short • Partner with Security and Compliance to ensure platform services meet the company's regulatory and security requirements • Build internal communication practices around platform changes, adoption guides, migration timelines, and deprecation notices, so teams can plan around platform evolution • 5+ years of product management experience with a focus on building and shipping technical, platform, or shared-services products • Strong systems thinker with enough technical fluency to earn engineers' trust, translate their needs into a roadmap, and make sound tradeoffs between short-term wins and long-term platform health • Demonstrated ability to lead and influence cross-functional teams toward a common goal without direct authority, with excellent written and verbal communication across technical and non-technical audiences • Comfortable operating in ambiguous environments - able to create structure, clarity, and momentum where none exists • Experience using data and instrumentation to inform prioritization and evaluate the success of platform investments • Strong passion for AI and LLMs and their potential to unlock efficiencies; actively follows the space and brings a point of view on where these technologies can create meaningful leverage in platform products and internal workflows