jobandtalent - UK - Account Manager

• Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets. • Ensure compliance with health & safety regulations, maintaining zero lost-time incidents. • Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs. • Liaise with clients and internal departments to meet service level agreements and client expectations. • Champion adoption and usage of our product platform with team members, workers and clients. • Conduct performance reviews with staff, providing coaching and support to help them meet their targets • Supervise the accurate processing of rotas, holiday bookings, and absence tracking • Support the onboarding, development, and engagement of workers on site • Act as the key point of contact for all operational matters related to the account • Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs) • Maintain excellent working relationships with client representatives and internal departments at Job&Talent • Provide regular updates and reports on KPIs and service performance to internal and external stakeholders • Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed • Attend weekly meetings with clients to review performance, share insights, and gather service feedback • Complete weekly payrol • ## A successful candidate will have • Minimum 2-3 years experience managing operations at multi-site or high-volume facilities. • Proven ability to manage teams of 50+ workers effectively. • Previous experience in service or operations management, ideally in a logistics, warehousing, supply chain, or third-party environment • A strong track record in team leadership and workforce supervision • Proven ability to coach, mentor, and develop operational teams • Excellent communication and interpersonal skills, both written and verbal • Strong problem-solving skills and the ability to make sound decisions in a fast-paced setting • Able to manage multiple priorities and meet deadlines • Proficient IT skills, including working knowledge of Excel and Word