jumpcloud - Customer Support Associate - India
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Requirements
• Bachelor’s degree desired but not required. • ## Shift Schedule: • Mon-Fri 20:30-05:30 IST (09:00-18:00 MDT) • Where you’ll be working/Location: • JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. • You must be located in and authorized to work in the country noted in the job description to be considered for this role. • Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. • JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Responsibilities
• Monitor and manage the assignment of technical support requests within inbound queues, ensuring adherence to designated response times. • Recognize and report trends or similarities in support requests and collaborate with internal teams as necessary. • Research technologies to author comprehensive knowledge base articles for both internal use and end-user self-service. • Provide technical support and issue resolution via email, conducting thorough triaging to address customer account needs. • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers. • ## We're looking for: • A strong commitment to customer success through the effective utilization of Directory-as-a-Service software. • Highly motivated and eager to engage in continuous professional development. • A genuine passion for technology and cloud-forward organizations. • Exceptional interpersonal skills and a drive to master new technologies to benefit customers. • Professional proficiency in oral and written English is essential. • A logical approach to problem solving. • Ability to multitask and context switch in a fast-paced environment.
Benefits
• If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. • One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
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