NICE - Product Support Engineer

• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products. • Technical Expertise • Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design. • Software & Systems Knowledge • Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support. • Customer-Centric Mindset • Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment. • Excellent Communication & Team Fit • Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset. • Can-Do Attitude • Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats. • Effective Technical Support Delivery • Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently. • Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages. • Cloud & Programming Knowledge • Requisition ID: 10161Reporting into: Director, Technical SupportRole Type: Individual Contributor • #LI-Remote • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.