Ōura - Reverse Logistics Manager
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Requirements
• This is a hybrid position based in London requiring 3 days per week in the office. • Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues. • Develop logistics solutions that elevate the customer experience and reduce the need for Customer Support. • Contribute to the development of AI-enhanced Customer experiences. • We would love to have You on our team, if You have: • 7+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations. • Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems. • A strong understanding of country- and region-specific post-sales requirements. • A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities. • Excellent communication and collaboration skills to work effectively across internal teams and operational partners. • Familiarity with customer support channels and the factors that contribute to an outstanding customer experience. • Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations.
Responsibilities
• Daily Operations & Performance Management • Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement. • Establish and manage KPIs, implementing corrective actions where needed. • Reconcile product returns against issued return authorizations. • Ensure inventory accuracy and compliance with Oura’s inventory management standards. • Build and Scale the Returns Network • Ensure Reverse Logistics readiness for all New Product Introductions. • Recommend return processes that meet country- and region-specific customer expectations and regulatory requirements. • Identify, recommend, and drive technology and AI-enabled solutions that scale operations and help manage growing complexity. • Drive Exceptional Customer Experiences • Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues. • Develop logistics solutions that elevate the customer experience and reduce the need for Customer Support. • Contribute to the development of AI-enhanced Customer experiences. • We would love to have You on our team, if You have: • 7+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations. • Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems. • A strong understanding of country- and region-specific post-sales requirements. • A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities. • Excellent communication and collaboration skills to work effectively across internal teams and operational partners. • Familiarity with customer support channels and the factors that contribute to an outstanding customer experience. • Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations.
Benefits
• At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. • Competitive salary • An Oura Ring of your own + employee discounts for friends & family • Flexible working hours and remote working arrangements • Amazing culture of collaborative and passionate coworkers • If you think this role would be a good fit for you, please apply on March 22nd, 2026 the latest. • Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. • We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. • Disclaimer: Beware of fake job offers!We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: • Our jobs are listed only on the ŌURA Careers page and trusted job boards. • We will never ask for personal information like ID or payment for equipment upfront. • Official offers are sent through Docusign after a verbal offer, not via text or email. • Stay cautious and protect your personal details. • To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
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