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IT Operations Engineer

Goodway GroupRemote - USA4d ago
RemotePrincipalNASoftwareTechnical Support EngineerFellowPostgreSQLSQL

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Requirements

• You are a team player who enjoys client-facing work and wants to grow and learn in a fast-paced, technology-driven environment. • You have a working knowledge of SQL/PostgreSQL and relational databases. • You understand software development and troubleshooting processes. • You have established analytical and problem-solving skills. • You have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds. • You are highly adaptable, can work on multiple tasks simultaneously, and consistently deliver quality results. • You have exceptional prioritization, organization, and time management skills. • You can remain cool, calm, and collected to provide excellent customer support during stressful situations. • Check us out at www.goodwaygroup.com to learn more! • If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements. • If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!

Responsibilities

• You will collaborate with your co-workers to analyze and resolve their issues, from significant system crashes to simple user errors. • You will collaborate with fellow engineers to identify and resolve bugs discovered by coworkers. • You will liaise daily between our Engineering Department and the rest of the organization. • You will investigate and resolve data-related issues leveraging SQL/PostgreSQL. • You will coordinate across the organization to drive the resolution of large-scale outages. • You will assist in maintaining and prioritizing our work queue and backlog both in tickets and project management systems.

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