Technical Support Specialist

playsonRemote - European Union4d ago

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Requirements

Ready to work night shifts
Hands-on software development experience with Java, C#, Node.js, or TypeScript
Familiarity with monitoring tools such as Elastic, Dynatrace, Grafana
Strong problem-solving and troubleshooting skills
Effective communication skills (both written and verbal)
At least Upper-Intermediate English proficiency in both writing and speaking
Eagerness to learn quickly and grow technically
Working knowledge of XML and JSON
Basic experience with Git and version control workflows
Understanding of API protocols, e.g., REST
Awareness of the software development lifecycle (SDLC)
Familiarity with cloud infrastructure platforms like AWS, Azure, or GCP
Experience using Jira and Atlassian stack tools
Basic understanding of QA processes and test environments
Previous experience in technical support roles, DevOps, or site reliability positions
Practical experience with monitoring systems
Exposure to Agile frameworks such as Scrum or Kanban
Basic project management skills

Provide full customer support for partner integrations during night shifts
Test integration protocols and troubleshoot issues related to them
Offer second-level customer support as needed
Deliver excellent service across five different work shifts per week
Analyze problems, find appropriate solutions, and understand the software development lifecycle (SDLC)

Competitive Salary in EUR with annual performance reviews
Quarterly Bonuses through a transparent system
Flexible work schedule options available
Option to work remotely for greater flexibility and comfort
Comprehensive medical insurance coverage, including your significant other
Financial support provided during special life events such as weddings or the birth of children
Unlimited paid vacation leave offered without any restrictions on usage
Unlimited paid sick leave granted to take time off when needed for health reasons