Software Engineer (App Foundations)

AbnormalUnknown - Europe *+ Equity1mo ago

Remote Junior NA Cybersecurity Cloud Computing Software Backend Engineer Advisor AI Engineer Python Go Cursor AWS Docker

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Requirements

Growth mindset: eager to expand impact, responsibility, and ownership over time
Attention to detail: care about clean code, testing, and performance
Curiosity and collaboration: thrive in high-trust teams learning from engineers, PMs, and designers
Communication skills: comfortable working async across global teams
AI fluency: ready to explore LLM-powered tools and assistants in daily workflows
1+ years or 4+ internships of industry experience as a Back End Developer with expertise developing production grade Python, Go, and distributed systems.
Understanding of Go, gRPC, and microservices
Experience working with LLMs and prompt engineering
Experience with AI Developer tools such as Copilot, Cursor, etc.
Experience with Application or Network Security
Familiarity with AWS services and deployment practices.
Knowledge of containerization using Docker, Kubernetes, or similar technologies.
Cybersecurity experience

Responsibilities

Value Realization:
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.
Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth.
Product Knowledge:
Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score.
Educate customers on the most relevant features and functionality related to their specific requirements.
Relationship Building:
Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal.
With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives.
Develop and nurture Abnormal AI champions within your customer’s organization who advocate for the platform based on their positive experience.
Account Success Planning:
Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals.
Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal AI addresses their immediate and future needs (with success metrics).
Proactively monitor customer health to reach out to customers before risks or issues
escalate and identify remediation options.
Cross Functional Collaboration:
Partner with Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage.
Triage and Risk Mitigation:
Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met.