Plaid - Technical Support Engineer

• 2+ years of experience in a customer-facing role • 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python) • Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) • Preferred: 6+ months of experience supporting technical projects and/or process improvement • Genuine interest and passion for Support • Commitment to providing a world-class customer experience • Strong written and verbal communication • Self-starter mentality and ability to work independently • Effective time management and ability to balance multiple priorities • $73,872 - $110,000 a year • The target base salary for this position ranges from $73,872/year to $110,000/year encompassing all Zones. The target base salary will vary based on the job's location. Our geographic zones are as follows: • Zone 1 - New York City and San Francisco Bay Area • Zone 2 - Los Angeles, Seattle, Washington D.C. • Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San Diego • Zone 4 - Raleigh-Durham and all other US cities • The base salary range listed for this full-time position excludes commission (if applicable), equity and benefits. The pay range shown on each job posting is the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors like skills, experience, and relevant education or training. • Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!