Implementation Engineer

FlexRemote - United States3w ago

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Requirements

2+ years of experience in an implementation, support engineering or customer engineering
Comfortable working with REST APIs, JSON, and HTTP requests
Experience using Postman (or similar tools) to test and debug APIs
Familiarity with webhooks and asynchronous event flows
Strong troubleshooting and problem-solving skills
Clear, empathetic written communication — you’ll be working directly with external partners
Ability to work independently, prioritize tasks, and manage multiple implementations at once
Experience supporting payment systems, subscriptions, or checkout flows
Familiarity with Stripe, Shopify, or other e-commerce platforms
Experience in a startup or high-growth environment
Previous experience working with customer-facing technical roles
Contract Details
Independent Contractor (1099) role, fixed-term
Flexible hours, with some overlap with U.S. business hours preferred
Opportunity to extend or convert based on business needs and performance
You’ll play a critical role in getting partners live and successful, while working closely with a small, collaborative team. This role is ideal for someone who likes being close to real customer problems and seeing the direct impact of their work.

Support merchants during onboarding and implementation of our APIs and checkout solutions
Troubleshoot integration issues related to APIs, webhooks, authentication, and payment flows
Review and validate API requests/responses using tools like Postman and logs
Assist merchants with setup across platforms (e.g., custom integrations, e-commerce platforms)
Debug issues related to subscriptions, payments, webhooks, and data mismatches
Partner closely with Support Engineering, Product, and Engineering to escalate bugs and unblock launches
Help document common implementation patterns, FAQs, and known issues
Occasionally assist with light data validation or configuration updates in internal tools

You’ll play a critical role in getting partners live and successful, while working closely with a small, collaborative team. This role is ideal for someone who likes being close to real customer problems and seeing the direct impact of their work.

6h ago