percona - Technical Account Manager (Remote)

Remote - Americas1mo ago

Remote NA Cloud Computing Technical Account Manager DBA PostgreSQL MySQL MongoDB NoSQL Account Management

Upload My Resume

Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT

Apply in One Click

Requirements

• 3 or more years experience with MySQL or PostgreSQL and related technologies, or; • 3 or more years experience with MongoDB or other NoSQL databases and related technologies. • Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure. • Strong work ethic and entrepreneurial approach. • Ability to take ownership of a support incident, and own through to resolution. • Ability to understand how applications and services interact with the database in different architectures. • Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud. • Fluency in written and spoken English. • Ability to work independently with minimal direction or as part of a team as needed. • Ability to work remotely and travel up to 25%. • Ability to pass required background check. • What Will Make You Stand Out • Previous experience as DBA, or support or consulting engineer in the database industry. • Previous experience with OpenSource products and OpenSource Community contributions (e.g. blog, bug reports, forum support). • Experience with Container technologies, especially Kubernetes, OpenShift, and/or Docker.

Responsibilities

• Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers. • Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence. • Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to. • Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization. • Provide an escalation point for customers for support and consulting projects. • Identify growth opportunities and provide feedback to the Customer Success and Sales teams. • Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance. • Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams. • Improve product feature offerings by providing feedback from partners and customers to internal teams.