Radicle Health - Implementation Consultant

• 2-5 years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 1+ years of managing software implementation projects • Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery • Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way • Ability to manage multiple projects and priorities in a fast-paced environment • Strong execution mindset with a focus on operational excellence • Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders • In this role, you’ll be responsible for: • Client Onboarding and Implementation • Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation. • Collaborate with customers to gather requirements and align on the solution design to meet their business objectives. • Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations. • Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly. • Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise. • Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary. • Project Management & Coordination • Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations. • Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes. • Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process. • Process Improvement and Client Success • Regularly evaluate and refine the implementation process to improve efficiency and client outcomes, contributing towards best practice development and implementation across the team. • Client Satisfaction and Relationship Building • Serve as the primary project escalation point of contact, building trust and establishing rapport with customer stakeholders through proactive risk identification and mitigation and timely issue resolution. • Conduct regular check-ins during the implementation phase to gather customer feedback and address any concerns or challenges and achieve a smooth transition to using Radicle Health's solutions effectively.