Support Engineer (EMEA)
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Requirements
• Experienced in customer support with at least 3+ years providing developer support to technical customers. • Proficient in SQL, preferably PostgreSQL, and comfortable with complex queries; database administration experience is a plus. • Excellent communication skills and fluency in English required. • Skilled in using Linux/Unix operating systems and the command line necessary. • Experience working with GitHub Issues and Discussions expected. • Bonus points for familiarity with popular JavaScript frameworks like React, Vue, Svelte, or Node.js experience is appreciated but not mandatory. • Having a degree in Computer Science preferred (not required).
Responsibilities
• Provide initial and timely responses to all support cases for a variety of topics. • Triage support cases including directing users to previous answers, code examples, documentation, or escalating issues as needed. • Monitor multiple feedback channels such as Github Issues & Discussions. • Identify where internal tooling might be developed or obtained to improve support efficiency. (This is an implied responsibility based on the context of providing world-class developer support.) • Reproduce issues, create test cases and improve test coverage if you have experience with testing. (Implied from proficiency in SQL queries and potential database administration background.) • Experienced customer service skills for over 3 years specifically supporting technical customers. • Proficient knowledge of PostgreSQL or familiarity with complex SQL queries is required. Database administration experience would be a bonus but not explicitly stated as necessary. (Implied from the proficiency in SQL and database management.) • Excellent communication skills, fluency in English are essential for this role. • Skilled at using Linux/Unix operating systems and command line tools is required. • Experience with GitHub Issues and Discussions to manage support cases effectively on the platform where Supabase operates its open source projects. (Implied from experience working with GitHub.) • Familiarity with popular JavaScript frameworks like React, Vue, Svelte or Node.js would be beneficial for providing developer guidance in these areas if applicable.
Benefits
• We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. • Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. • Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. • Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. • Annual Off-Sites • Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. • We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. • Professional Development • Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.