Technical Account Engineer

• Flexible, but generally once or twice a quarter (10-15%) • Customer Visits • Corporate Visits for Training, mandatory meetings, etc. • Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. • Customer-Centric Approach: Passionate about customer satisfaction and problem-solving. • Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives. • Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops. • Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support. • Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail. • Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle • Curiosity to learn about the customer base and curiosity to continue learning • Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu). • Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services. • Query Language Proficiency: SQL or similar query language skills. • Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings. • Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous. • OSS skills in Otel, Prometheus, and Falco are a plus • Sumo Logic experience is a big plus but not required • Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com. • Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.