Support Engineer

Responsibilities

• Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).
• Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.
• Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
• Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions.
• Have a voice in enhancing the way we work.
• Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software.
• 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.
• ​​Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure
• Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
• Team player, receiving and giving feedback as well as sharing knowledge.
• Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.
• Excellent English, verbal/written communication skills
• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.
• We prioritize Diversity, Equity, and Inclusion:
• At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.
• We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
• Please note that applications submitted through agencies or third-party recruiters will not be considered.
• We Value Diversity, Equity, and Inclusion: