Adyen - Support Learning Manager, Global Support

• BA/BS degree in Learning & Development, Education, Instructional Design, or other related field3+ years working experience within Learning & Development, Quality, Knowledge Management and Support Excellence teams • Demonstrated experience using the ADDIE content development model, adult learning theory, and instructional design methodologies to build effective learning solutions • Demonstrated experience building eLearning authoring tool modalities and learning technologies, especially, Articulate Rise • Demonstrated experience in project and program management and strategic projects with global, cross-functional teams. • Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences. • Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and managing multiple stakeholders simultaneously to synthesize ideas and learning program content. • Demonstrated experience facilitating in both virtual and live classroom environments • Demonstrated experience developing and executing a comprehensive strategy for learning programs • Demonstrated experience defining and establishing program objectives and Key Performance Indicators (KPIs)Self-starter, capable of working independently and as part of a global, cross-functional team, and working with all levels • Experience in working with Operations and Quality teams • Experience in working with FTE Onboarding and  skill development within Customer Operations and applicable learning environments and restrictions • Experience building relationships and working with globally distributed organizations • Experience with Learning Management Systems (LMS) and Articulate 360 and/or other authoring tools • Experience with Data & Analytics and Project Management tools such as Looker and Monday.com or Asana. • The salary range for this role is $85,000 - $110,000; to learn more about our compensation philosophy, please click here. • Our Diversity, Equity and Inclusion commitments • Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. • Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.