Technical Support Engineer - EMEA
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Requirements
• Ability and/or willingness to use our product https://accounts.cloud.camunda.io/signup?_ga=2.47330343.127558761.1654184528-504024057.1654184528. • 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise. • Hands-on experience in troubleshooting Java/Spring based applications. • Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries. • Working knowledge of Docker/ Kubernetes/Helm Chart, REST web services and Elasticsearch • A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives. • Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations. • A degree in Computer Science or equivalent experience. • Experience with any cloud service providers such as Google Cloud, AWS, or Azure. • Proven experience providing customer support in a SaaS (Software-as-a-Service) environment. • Knowledge of monitoring tools like Kibana and Grafana. • Familiarity with business process management (BPM) principles. • This role is an existing vacancy • #LI-AL1 #LI-Remote #EMEA • What We Have to Offer:
Responsibilities
• Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently. • Collaborate with clients and reproduce reported issues using Java/Spring boot • Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes. • Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience. • Create and maintain documentation to empower customers and enhance internal knowledge sharing.
Benefits
• We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. • United States: $97,300.00 to $156,900.00 • Germany: €62,900.00 to €104,000.00 • United Kingdom: £61,100.00 to £100,500.00 • Singapore: S$120,800.00 to S$181,200.00 • If you’re based elsewhere, you’ll be hired via Remote.com http://Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. • Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP) https://confluence.camunda.com/spaces/BP/pages/123315208/Virtual+Employee+Stock+Option+Plan+%E2%80%9CVSOP%E2%80%9D. • We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. • Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. • In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. • Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. • Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. • Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! • More of what we offer globally & in your country can be found here https://confluence.camunda.com/pages/viewpage.action?pageId=110235989.