vanta - Software Engineer, Integrations Delivery
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Requirements
• You must be authorized to work in the United States without the need for employer sponsorship. We are unable to offer visa sponsorship for this position. • What you'll do as a Senior Integrations Engineer at Vanta: • Resolve incoming integration issues by leveraging modern frameworks and tooling (TypeScript, React, Node.js) • Own the support experience for our most complex integration tickets, setting the quality bar, and coaching the team on troubleshooting best practices • Act as the technical bridge between support and Customer Success, providing clear, proactive updates on incident status, impact, and resolution timelines • Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation that enable the broader support team to resolve common integration issues independently, reducing escalation volume and accelerating time-to-resolution • Work with talented and kind engineers to make a significant impact on our customer base, enabling them to improve their security and prove it
Responsibilities
• Have 5+ years of technical support experience in software engineering, with at least 2+ years supporting enterprise customers through complex integrations, authentication issues, or platform-level troubleshooting • Have strong engineering fundamentals, including experience in modern frameworks and tooling (TypeScript, React, Node.js) • Have experience building and maintaining robust systems at scale. You should be comfortable thinking about growth, reliability, and supporting systems that can handle increasing complexity. • Have deep troubleshooting and debugging skills; you're comfortable reading logs, working with APIs (REST, GraphQL), and identifying root causes in distributed systems • Have hands-on experience with cloud platforms (AWS, GCP, Azure), integrations, and SaaS application architecture, including familiarity with task management/version control platforms (Jira, GitHub, Linear), monitoring tools (Datadog), and ticketing systems (Intercom, Zendesk) • Be equipped with strong technical communication skills; you can explain complex technical issues clearly to both engineering teams and non-technical stakeholders • Have an automation and tooling mindset with the proven ability to identify manual processes and build scalable automation solutions that reduce operational burden.
Benefits
• Cash Range $157K – $185K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: To ensure that candidates select the most relevant jobs for their skills, we have set up limits for applications across roles. Candidates may not apply to more than 2 roles within 60 days. • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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