Binance - AI Chatbot Product Manager

BinanceAsia / Hong Kong / Taiwan, Taipei - Hybrid1mo ago

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Requirements

Skills needed: AI Chatbot Product Management expertise
Years of experience: Not specified; assume at least some relevant industry experience is required but not quantified in years.
Education: No specific education requirement stated; however, a Bachelor's degree or higher may be expected for this role based on common standards within the tech sector (not explicitly mentioned).
Certifications: None specifically listed as necessary qualifications.
Must-haves: Experience with AI tools and understanding of how they can support hiring processes, though not necessarily a certification in that area is required by this posting alone.

Responsibilities

Develop and manage the AI Chatbot product line to enhance customer engagement and satisfaction.
Collaborate with engineering teams to integrate new features into existing chatbots based on user feedback and market trends.
Analyze data from various sources, including direct interactions between customers and bots as well as third-party analytics tools like Google Analytics or Mixpanel, to identify areas for improvement in the AI Chatbot experience.
Work with designers to create visually appealing chatbot interfaces that are user-friendly across different devices (websites, mobile apps).
Conduct competitive analysis of similar products and services available on the market to understand customer expectations better and identify opportunities for innovation in our AI Chatbots.
Participate actively in product design sprints or hackathons focused on improving chatbot technology, contributing ideas that can enhance user experience and engagement with our products.
Engage directly with customers through various channels (phone calls, emails) to gather feedback about their experiences interacting with the AI Chatbots we offer. This may involve conducting surveys or focus groups as part of ongoing product development efforts.
Monitor and analyze customer support tickets related to our chatbot products to identify common issues faced by customers and prioritize them for resolution based on their frequency, impact, and severity.
Collaborate with the marketing team to develop targeted campaigns aimed at promoting new features or updates in AI Chatbots across various channels (social media, email newsletters). This may involve creating compelling content that highlights unique selling points of our products and demonstrates their value proposition.
Attend regular product strategy meetings with senior management to provide input on the direction for future development efforts in AI Chatbot technology based on customer feedback and market trends identified through data analysis.