Technical Support Engineer

• You are an experienced Technical Support Engineer/Technical Solutions Consultant • You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email • You are capable of making quick, informed decisions under pressure while prioritising tasks based on urgency • You’re creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests • You're able to or have a keen interest in writing scripts: SQL, JavaScript, Python or Java code • You’re able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs • You're a team player who takes responsibility for tasks and you enjoy working independently • Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances • You like going the extra mile to ensure customer satisfaction and delight • You have strong written and verbal communication skills in English; other languages would be a bonus • Open to international travel as needed • Our Diversity, Equity and Inclusion commitments • Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. • Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! • What’s next? • Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. • This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.