IT Support Engineer
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Requirements
• Strong knowledge of Windows, macOS, and basic Linux troubleshooting; • Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems; • Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN); • Excellent problem-solving skills with the ability to work independently; • Strong communication skills and ability to explain technical concepts to non-technical users; • Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be a bonus.
Responsibilities
• Provide technical support to internal employees via remote tools, chat, and email; • Diagnose and resolve hardware, software, and network-related issues across our distributed team; • Manage tickets and prioritize requests to ensure timely response and resolution; • Assist with setup, configuration, and troubleshooting of laptops and mobile devices; • Perform regular maintenance, updates, and software installations on employee devices; • Document solutions and troubleshooting steps in our knowledge base to help the team learn and improve. • Working at Patrianna means joining a fast-growing product development company where your technical expertise directly supports our global team's success. You'll thrive in our high-pace, high-growth environment where every challenge is a chance to sharpen your skills. With our ego-free collaboration culture, you'll feel genuinely supported while taking ownership of critical IT operations that keep our innovative social gaming solutions running seamlessly for millions of players worldwide.
Benefits
• Full remote work flexibility; • Generous paid time off including vacation, sick leave; • Engaging company events and vibrant culture; • Unlimited growth opportunities in a fast-scaling business.