Senior Director of Product, Reputation
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Responsibilities
- Set the long-term vision and strategy for Reputation, translating frameworks into shipped, customer-validated systems. Establish a clear transition from current-state systems to the future architecture.
- Own and deliver multi-quarter initiatives that materially improve user confidence and business outcomes, balancing experimentation with operational rigor.
- Define and track success metrics linking reputation improvements to marketplace and business outcomes.
- Lead and develop a team of Product Managers, setting a high bar for strategy, product craftsmanship, and ownership. Create clarity of decision rights across the reputation domain and serve as the senior product voice with executive stakeholders, distilling critical decisions upward and translating direction back to teams.
- Oversee rollout and adoption so freelancers and clients clearly understand and trust reputation signals.
- What it takes to catch our eye
- 12+ years of product management experience, including senior leadership roles owning complex, platform-level systems.
- Deep experience with reputation, trust, identity, ranking, or signal-based systems in large-scale marketplaces or platforms.
- Proven ability to lead transformational product initiatives from strategy through measurable impact.
- Strong cross-functional leadership and comfort operating in ambiguity.
- Builder mindset with strong product judgment and systems thinking.
- Come change how the world works.
- At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home.
- Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.
- We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.
- Ready to help shape the future of work? Check out our Careers page to learn more about opportunities at Upwork.
- The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
Benefits
- $254,750—$300,000 USD