Customer Implementation Specialist – London or Peterborough, UK (hybrid)
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Requirements
- Deep experience in customer onboarding, technical support, or system implementation.
- Familiarity with system configuration, data migration, and integration processes.
- Strong problem-solving and communication skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Ability to manage and prioritise your own workload and work independently.
- Experience in a customer facing role
- Experience with Agile project management (or similar)
- Experience with project management tools (e.g., Smartsheets, Asana, or similar).
- Preferred (not essential):
- Bachelor's degree in business, Computer Science, or related field. (Preferred, non-essential)
- Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
- Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
- As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
- We offer an abundance of competitive perks and benefits including:
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (hybrid model)
- Generous insurance (health, disability, life)
- Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption)
- Paid time off for volunteering / charity opportunities (5 days per year)
- There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.
Responsibilities
- Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers.
- Manage and deliver customer technical customer implementation projects after handover from the Pre-Sales Engineering team.
- Analyze customer requirements to develop and execute implementation plans.
- Configure and customize the solution to meet customer-specific needs.
- Conduct system testing and validation to ensure readiness for deployment.
- Provide training and support to customers, ensuring they understand how to use the solution effectively.
- Troubleshoot and resolve technical or operational issues during implementation.
- Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process.
- Create and maintain documentation related to project milestones, configurations, and training materials.
Benefits
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (hybrid model)
- Generous insurance (health, disability, life)
- Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption)
- Paid time off for volunteering / charity opportunities (5 days per year)
- There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.