Field Services Engineer (sorters/conveyors)

ShipMonkHybrid - USA *1w ago

In Office NA Genomics Software E-commerce Robotics Systems Engineer Staff Engineer Controller Python Bash SQL Data Visualization Process Optimization

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Requirements

The Hybrid Profile: You have a software-first mindset (Medior level) but are "hardware-capable." You enjoy the physical manifestation of your code.
The Hybrid Profile:
Programming Proficiency: Strong experience with Python or similar languages for automation and system-level scripting.
Programming Proficiency:
Python
Hardware Literacy: Familiarity with PLCs, industrial scanners (Keyence, Cognex, etc.), and conveyor systems.
Hardware Literacy:
Networking Knowledge: Solid understanding of TCP/IP, Ethernet/IP, and troubleshooting localized network issues.
Networking Knowledge:
Problem-Solving DNA: You don't just fix symptoms; you find root causes in complex, multi-layered systems.
Problem-Solving DNA:
Background in Robotics or Mechatronics.
Previous experience in a high-volume fulfillment or logistics environment.

Responsibilities

Sorter Systems & HW Orchestration
Identify & Debug: Act as the primary technical owner for warehouse sorters, scanning tunnels, and automated conveyors.
Identify & Debug:
HW Maintenance: Perform high-level maintenance and troubleshooting on industrial hardware (scanners, dimensioners, sensors).
HW Maintenance:
PLC Integration: Navigate and debug PLC (Programmable Logic Controller) environments to ensure physical movements align with system instructions.
PLC Integration:
Automation & Software Development
Sorting Logic: Write and maintain scripts (primarily in Python) to improve sorting efficiency, error handling, and data throughput.
Sorting Logic:
Python
System Integration: Ensure seamless communication between the hardware layer and our Warehouse Management System (WMS).
System Integration:
Data Visualization: Develop tools or dashboards to monitor sorter health and performance metrics in real-time.
Data Visualization:
Network & Infrastructure Resilience
Industrial Networking: Solve complex network challenges specific to the warehouse floor (latency, wireless interference, IP management for IoT devices).
Industrial Networking:
Connectivity: Ensure that every scanner and controller has 100% uptime and robust failover protocols.
Connectivity:
Process Optimization
Systems Thinking: Look at the "big picture" to identify bottlenecks. Is a delay caused by a mechanical limit, a network lag, or a software bug?
Systems Thinking:
Innovation: Research and propose new hardware or software automation tools to keep ShipMonk at the forefront of logistics technology.
Innovation:

Benefits

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Global Fulfillment Network:
Proprietary Technology:
Unrivaled Support:
Transparent Pricing
Committed to the Future:
Our Core ValuesOur values are the heart of our culture. We're looking for individuals who embody these principles every day.
Our Core Values
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
Merchant-first:
● Own it: We take ownership of our work, our mistakes, and our successes.● People make ShipMonk: We believe in our team and invest in our people.● Change the score: We challenge the status quo, constantly innovating and improving.● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Own it:
People make ShipMonk:
Change the score:
Get sh*t done:
ShipMonk is looking for a PLC Systems Engineer to bridge the gap between our physical sorting infrastructure and our digital software ecosystem. We are moving beyond traditional "maintenance" and toward a software-driven approach to warehouse efficiency.
PLC Systems Engineer
You are the ideal candidate if you are a Medior Software Developer who feels restricted by just sitting behind a desk. You have a "hacker" mindset—you want to know how the scanner talks to the database, why the PLC logic is delaying a diverter, and how a Python script can optimize the entire flow. You won't just be fixing hardware; you will be owning the intelligence behind our automated sorting systems.
Medior Software Developer
At ShipMonk, we’re not just shipping boxes; we’re building the technology that powers the e-commerce world. This role offers the unique opportunity to work on a "living" system where your code immediately impacts the physical world. If you want to build the future of automated logistics, let's talk.