Solutions Engineer

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs • Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers • Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration • Support and empower Account Executives on customer calls to help win new business • Work with Customer Success Managers to help our customers onboard and launch smoothly • Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams • Contribute to public and internal documentation • Be a role model within the team for new & junior members to learn from • We'd love to hear from you if: • You have excellent web technologies experience including HTML, CSS and JavaScript and an understanding of how the technologies work together. • You have experience using and integrating APIs. • You have strong interpersonal and customer management skills that you developed in a customer-facing role. • You have the ability to discuss technical concepts with both technical and non-technical audiences. • You understand the online payments infrastructure, ideally with experience within this world. • Everyone is welcome at Paddle • At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. • Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.