Delivery Solution Architect

• BS/BA in a technical field (CS/IS/EE) or equivalent experience. • 5+ years of customer engagement and CX industry experience. • 3+ years in Technical or Customer Support operations. • 1–3 years of experience with NICE CXone products (preferred). • Strong client-facing, documentation, presentation, and communication skills. • Have you got what it takes? • Candidates without direct NICE CXone Experience exposure may be considered if they demonstrate strong, relevant experience in one or more of the following areas: • Delivery or implementation experience with enterprise CCaaS platforms, such as: • Genesys Cloud / Engage • Avaya Experience Platform (AXP) • Cisco Contact Center solutions • Hands-on experience with digital and omnichannel CX solutions, including chat, email, messaging, and social channels. • Experience designing and delivering customer journeys and interaction orchestration. • Understanding of IVR design, call routing logic, and self-service integration within enterprise contact center environments. • Strong integration experience with CRM and backend systems using APIs or event-driven architectures. • Demonstrated ability to rapidly learn new platforms and technologies. • Experience delivering contact center or customer experience (CX) solutions. • Solid understanding of cloud-based (SaaS) architectures. • Experience with integrations using REST APIs and web services. • Strong communication, stakeholder management, and documentation skills. • Candidates meeting the above criteria are expected to ramp up quickly on NICE CXone Experience through formal training, certifications, and project delivery. • You will have an advantage if you also have: • NICE CXone certifications. • Exposure to CX analytics, journey orchestration, or AI-driven CX solutions. • Experience working in multi-region or regulated environments. • Enjoy NICE-FLEX! • Enjoy NICE-FLEX! • At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 9933.Reporting into: Director, Client Services.Role Type: Individual Contributor. • Requisition ID: 9933. • Reporting into: • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.