Technical Account Manager
RemoteJuniorNAFintechBankingPaymentsTechnical Account ManagerZendeskAccount ManagementTechnical WritingGoTeam Management
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Requirements
- 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus).
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
- Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues.
- Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
- Experience with support systems like Zendesk (or similar ticketing platforms).
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
- A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
- Proactive mindset - you seek out ways to improve systems and enable others
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
Responsibilities
- Manage technical account relationships with clients in US/UK/EU markets to ensure successful integration projects within Astra's portfolio.
- Oversee the development and implementation of technology solutions that align with client needs for seamless integrations across various platforms, systems, or applications.
- Collaborate closely with engineering teams to understand technical requirements and translate them into actionable project plans tailored to each client’s unique business objectives.
- Provide ongoing support and guidance throughout the lifecycle of integration projects from initial consultation through post-implementation reviews.
- Monitor progress, manage timelines, and ensure that deliverables meet or exceed quality standards while staying within budget constraints.
- Communicate regularly with clients to keep them informed about project statuses, address any concerns promptly, and solicit feedback for continuous improvement of services offered by Astra.
- Stay abreast of industry trends, emerging technologies, and best practices in integration solutions that can benefit both the client's business operations and Astra’s service offerings.
- Attend training sessions or workshops to enhance technical knowledge related to account management within a technology company like Astra.
Benefits
- Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported.
- Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance.
- Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable.
- Knowledge Sharing: Create documentation and insights that empower customers and reduce friction.
- Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions.
- Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment)
- Remote-first culture with flexible working arrangements
- Small team, big impact - your work directly shapes our entire platform infrastructure
- Professional growth - lead infrastructure decisions for a scaling fintech platform
- Modern tech stack - work with cutting-edge cloud technologies
- Mission-driven - build infrastructure that powers financial innovation
- Remote Work and Culture
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