Agoda - Principal Google Workspace Administrator (Bangkok based, relocation provided)
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Requirements
• Extensive experience administering a Google Workspace environment in a corporate setting, with clear hands-on ownership of platform configuration, policy management and end-user services. • Principal-level knowledge of Google Workspace administration, with deep expertise across Gmail, Google Drive, Calendar, Meet, Groups, Shared Drives and the Google Admin console. • Proven experience designing and managing Google Workspace governance, security controls, user lifecycle administration and collaboration policies at scale. • Strong experience troubleshooting and resolving complex Google Workspace issues in enterprise environments. • Experience working with ServiceNow or similar ticketing systems in a structured IT support or operations environment. • Strong communication and stakeholder management skills, with the ability to work across technical and business teams. • A high level of ownership, sound judgment and the ability to operate independently in a fast-paced global environment. • English: full professional fluency. • A team player with the ability to lead by example and raise the technical standard of the function. • #Manila #Kualalumpur #Singapore #Bangkok • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Own and lead the administration of the Google Workspace environment, including Gmail, Google Drive, Calendar, Meet, Groups, Shared Drives and the Google Admin console. • Act as the senior technical authority for Google Workspace, providing principal-level expertise across architecture, configuration, governance, security and operational support. • Manage the full lifecycle of Google Workspace user and group administration, including provisioning, deprovisioning, organizational units, permissions, delegation and policy enforcement. • Design, implement and maintain security controls across Google Workspace, including access management, data protection policies, sharing controls, retention settings and administrative best practices. • Lead troubleshooting and resolution of complex Google Workspace issues affecting mail flow, account access, Google Drive permissions, calendar functionality, collaboration tools and service integrations. • Provide expert support for Google Workspace migrations, service changes, platform improvements and business-driven configuration updates. • Develop and maintain standards, procedures and governance for Google Workspace administration to ensure consistency, compliance and scalability. • Partner with security, infrastructure and business teams to align Google Workspace services with company policies, compliance requirements and user needs. • Monitor platform health, usage trends and administrative activities, and proactively identify opportunities to improve reliability, performance and user experience. • Support escalated end-user and operational issues through ServiceNow or similar ticketing systems, ensuring strong ownership, clear communication and timely resolution. • Provide guidance, mentorship and technical leadership to other IT team members on Google Workspace administration and support practices. • Drive continuous improvement across the Google Workspace environment by identifying automation, optimization and standardization opportunities.
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