Typeform - Customer Success Manager
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Requirements
• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company • Easily builds rapport with customers and team members • A proven track record of expansions and renewals • Process-driven and analytical • Can identify and communicate trends in their book of business • Strong written and verbal communication skills • Ability to breakdown and communicate technical terminology in a non-technical manner • A passion for delivering the quality level of service • Natural curiosity and enthusiasm • A team-focused, collaborative instinct • Flexible, open to change, and a sense of humor never hurts! • Extra awesome: • Extra awesome: • You’re excited about the tools • Time and work management skills to prioritize customer engagements and requests • Previous experience working in a fast-paced organization • No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. • $65,000—$95,000 USD • Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. • move as one team • strong bonds • champion our diverse customer base • hold high expectations • We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
Responsibilities
• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals • Introduce new opportunities to expand usage and optimize client experiences • Use internal tools to monitor customer health, usage metrics, and progress • Identify expansion opportunities and negotiate and close renewals • Deliver account reviews and information around trends to leadership and cross functional teams • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
Benefits
• $65,000—$95,000 USD • Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. • We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
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