NABIS - Accounts Receivable Associate

• Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices. • Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations. • Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving. • Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically. • Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts. • Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible. • Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts. • Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership. • Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution. • Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations. • Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales.