360learning - Digital Customer Success Partner

• Master our product and Convexity corporate culture • Familiarize yourself with the processes and tools used by our Customer Success (CS) team • Participate in your first customer meetings with other Customer Success Managers from our team • Host your first meetings with customers and get feedback from your peers • Start new projects with new clients • Participate in regular Discovery Meetings with customers to identify the features that will impact your customers’ success • Define the learning transformation roadmap with the client and identify the resources needed to achieve them • Activate and build a digital strategy for your book of business spanning North America including outbound campaigns, inbound ticket management and hosting webinars • Define planning of the initiatives on the solution • Identify and document customer use-cases • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams • Work with the Account Managers to identify new project opportunities to grow your book of business • Reduce churn by identifying customers at risk and implementing an action plan • Identify and record in our CRM SFDC strong leaders within the client’s team • Develop and share good business practices with the entire Client Success Team • ## The Skill Set • At least 1-1.5 years of experience in a Customer Success position, ideally in the SaaS industry • Experience managing a large book of business consisting mostly of SMB clients (100+ clients) • Proactive approach to client management • Preference for working in a results-oriented culture • Ability to express your ideas through data in a clear and concise manner, both in writing and orally • Strong interest for the digital industry, education and e-learning in particular • Enthusiasm for our working environment, explained here: https://bit.ly/Convexity_360L