Level Access - Delivery Coordinator
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• Bachelor’s degree in business administration, information systems, operations, or a related field, or equivalent practical experience • 3–5 years of relevant experience in delivery coordination, customer operations, or a support role • Strong written and verbal communication skills with an emphasis on clarity and professionalism • Experience working within defined workflows, managing multiple tasks, and following escalation processes • Comfortable collaborating across teams in a fast‑paced, process‑driven environment • Familiarity with performance metrics such as CSAT, SLOs, or similar service indicators • Experience using ticketing or workflow management tools (e.g., Jira, Zendesk, Salesforce, or similar systems) preferred • Application Process • If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! • This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance. • Interested in immediate consideration? Please submit your resume to be considered for this role.
Responsibilities
• 1. Delivery Coordination • Track and support tasks as they move through defined workflow stages, ensuring timelines and service commitments are met • Use tools such as Jira, Zendesk, Salesforce, or similar systems to support accurate task routing and workflow visibility • Support task assignments based on defined priorities, workload, and documented expertise • Troubleshoot routine workflow issues (e.g., missing information, routing errors) and escalate more complex blockers to senior team members • Maintain accurate customer‑specific documentation to support consistent service delivery • 2. Customer & Stakeholder Communication • Provide regular, clear updates to customers and internal stakeholders regarding task or ticket status • Respond to straightforward customer questions or concerns and escalate more complex issues appropriately • Ensure all communications align with Delivery team tone and voice guidelines, demonstrating professionalism, empathy, and clarity • 3. Quality & Process Adherence • Perform quality checks on completed tasks to confirm they meet defined standards before progressing to the next stage • Re‑route work that does not meet quality requirements and share observations on recurring issues with senior team members • Follow established workflows and quality processes to ensure consistency and reliability • 4. Team Collaboration & Support • Collaborate with cross‑functional teams involved in delivery workflows to maintain alignment and shared understanding • Build familiarity with delivery tools, processes, and documentation • Support peers by answering basic workflow‑related questions and contributing to a collaborative team environment • Participate in work assignment coordination and quality review of contractor tasks, as needed • 5. Monitoring & Reporting • Assist with tracking key delivery metrics such as task completion rates, service level objectives (SLOs), and resolution timelines • Contribute to basic reporting on workflow efficiency and customer satisfaction trends
No credit card. Takes 10 seconds.