Dave - Senior Manager, Learning & Content
Requirements
• 7+ years of experience in Learning & Development, enablement, knowledge management, or content operations • Experience supporting large-scale contact center operations, including outsourced/BPO environments • Experience leading and developing teams, including senior individual contributors or functional leads • Strong instructional design experience across onboarding, simulations, assessments, microlearning, and competency-based enablement • Experience owning multi-channel support content including help center articles, chatbot content, IVR flows, macros, templates, and internal knowledge systems • Experience building or improving knowledge bases, LMS platforms, or AI-adjacent content systems • Familiarity with optimizing content for LLM or retrieval-based systems through tagging, structure, taxonomy, prompt-aware content design, or knowledge retrieval frameworks • Strong analytical and operational judgment with the ability to connect QA, voice-of-member, and business metrics to enablement priorities • Comfortable partnering cross-functionally with Product, Engineering, Compliance, Legal, Risk, and Operations teams • Experience supporting a generative AI assistant or conversational AI product • Background in fintech, banking, or another regulated environment • Experience partnering with data science or ML teams to improve AI performance through knowledge and content systems • Experience leading enablement through major product launches or regulatory change initiatives • What Makes Someone Successful Here • You balance speed with durability. You know when a quick solution is enough, and when the right investment is building a scalable system that improves outcomes long term. • You think beyond individual deliverables and connect the dots across learning, content strategy, AI tooling, operational performance, and member experience. You ask thoughtful questions before committing to a path, and you stay focused on the broader business impact of the work. • You also work collaboratively across functions without operating like a service desk. You bring a point of view, communicate clearly, and create strong partnerships that help teams move together more effectively. Feedback sharpens your thinking, and evolving priorities don’t slow your momentum. • What to Expect • What to Expect • This role offers significant ownership and visibility across Member Success & Operations. Priorities will evolve as products, member needs, and AI capabilities continue to grow, and you’ll help shape how the function scales alongside them. • We move with urgency, but decisions are grounded in data, collaboration, and long-term member impact. You’ll have the opportunity to improve systems that support millions of member interactions while helping define how humans and AI work together in support experiences.
Benefits
• $158K – $204K • Offers Equity • Dave has established a nationally applicable pay program that recognizes that regardless of where Daves choose to live, their time and effort are of equal value to the company. As such, we utilize base salary ranges that are intended to be competitive in all markets and do not differentiate pay based on employee work location. Actual compensation will vary based on an individual's previous experience, skills and other relevant qualifications. • Dave vs. Goliath. We’re Dave. • Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 in short-term advances within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option. • Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most. • Help shape how learning, content, and AI support come together in a modern fintech experience • Own systems and strategies that directly improve member outcomes at scale • Partner with collaborative teams across Product, Operations, Engineering, Compliance, and Member Experience • Build durable systems, develop strong teams, and help define the future of support enablement at Dave • Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles. • At Dave, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and what we aspire to be. Daves are member-centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual-first company, team members can live and work anywhere in the United States, except Hawaii. • 💚 Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals • 💻 Flexible hours and virtual-first work culture with a home office stipend • 🏥 Premium Medical, Dental, and Vision Insurance plans • 👶 Generous paid parental and caregiver leave • 💰 401(k) savings plan with matching contributions • 📈 Financial advisor and financial wellness support • 🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break • 🎉 All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team • Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
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