Care Access - CTMS Operations Manager
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Requirements
• Deep working knowledge of CTMS configuration, study builds, and operational governance. (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred) • Proven people management skills: hiring, coaching, performance management and capacity planning. • Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams. • Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing. • Strong written/verbal communication, documentation skills, and attention to detail. • Familiarity with ICH-GCP, SOPs, and audit processes. • Certifications/Licenses, Education, and Experience • Bachelor’s degree preferred (or equivalent experience). • 5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience. • Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications. • How We Work Together • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. • Location • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. • Travel • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. • Physical demands associated with this position Include • The expected salary range for this role is $90,000 - $120,000 USD per year for full time team members.
Responsibilities
• Lead change-control reviews for CTMS configuration changes and release planning. • Maintain a CTMS runbook, build checklists, and training materials. • Lead platform admin escalation and vendor relationships for system fixes or product changes. • Represent CTMS operations in cross-functional governance meetings and study readiness reviews.
Benefits
• Paid Time Off (PTO) and Company Paid Holidays • 100% Employer paid medical, dental, and vision insurance plan options • Health Savings Account and Flexible Spending Accounts • Bi-weekly HSA employer contribution • Company paid Short-Term Disability and Long-Term Disability • 401(k) Retirement Plan, with Company Match • Diversity & Inclusion • We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
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