percona - Practice Lead: Observability (Remote)

• Customer Advocacy: Act in the best interest of the customer. While you will champion Percona solutions like Percona Monitoring and Management (PMM), your priority is the customer’s success, regardless of the specific tooling. • Product & Partnership Influence: Act as a strategic advisor to internal Percona teams to improve our software and services. You will also collaborate with the Technical Alliances Lead to establish partnerships with high-value software vendors. • Business Growth: This is a results-oriented role. Success is measured by the revenue and profitability of the Observability Practice, its contribution to Percona subscriptions (Support, Managed Services, etc.), and overall customer satisfaction. • Thought Leadership: Drive Percona’s presence in the observability space through content creation, professional networking, and speaking engagements at industry conferences. • Service Design: Architect professional service offerings and packages designed for high market impact and successful customer adoption. • Sales & Marketing Enablement: Serve as a "Super Expert" Solution Architect during pre-sales cycles. You will work closely with Marketing on technical campaigns and enable the Sales team to win deals with significant observability components. • Practice Building: As the business scales, you will be responsible for hiring and mentoring a dedicated team to expand the Observability Practice.