Amplitude - Senior Technical Success Manager

• Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer. • Business Acumen: • Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams. • Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard. • Delivery Excellence: • Ownership of Outcomes Across Portfolio: Responsible for retention across your territory.  Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact.  Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value. • Ownership of Outcomes Across Portfolio: • Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success.  Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria. • Prescriptive Customer Guidance: • Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track. • Diagnostic Thinking: • Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity. • Curiosity and Self-Sufficiency: • AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices. • AI Innovation: • At a minimum, you need to have: • 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS • 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities. • 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart • Experience training or enabling non-technical teams to become data-sufficient. • Excellent communication skills to influence everyone from a data engineer to a C-level executive. • Expert-level project management skills and the ability to thrive in an independent and fast-paced environment. • Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms • Background in consulting, solutions delivery, or implementation • Experience using Amplitude as a practitioner • Fluency in Mandarin • By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. • Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.